Payment:

DORA gladly accepts Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

This store uses PayPal for payments, and PayPal automatically encrypts 
your confidential information in transit from your computer to ours 
using the Secure Sockets Layer protocol (SSL) with an encryption key 
length of 128-bits (the highest level commercially available).

You are not required to have a PayPal account to purchase from this 
store. Although if you already have a PayPal account you may use it.

After payment you will receive an automatically generated confirmation from PayPal. And DORA will send you a confirmation within 2 days.

All prices are in Euro's including 21% VAT and exclusive shipping costs.

Delivery:

Most items are in stock and can be shipped within 3-5 working days. 

Shipping:

DORA ships worldwide. The shipping costs for the Netherlands are 4.50 euro. For the rest of the world 7.00 euro. An order will be shipped with postnl using a tracking code and requires a signature upon receipt.

Customs and duty shipments outside the European Union may be subject to import duty/ tax or customs clearance charges, which may be applied once a shipment reaches the country. DORA has no control over additional customs charges and as such, these charges are to be paid by the purchases.

Shipping indication:
A package to an adress in the Netherlands takes 1 to 2 working days.
To an adress in Europe 3 to 5 working days. Outside Europe it may take up to 10 working days. Please contact DORA if you would like more information.

Guarantee and Return:

All products are made by hand by DORA with the utmost care. However if you are not fully satisfied you may request the refund of items within 7 working days. Please send an email to info@dorakloppenburg.com for instructions. Items must be shipped within 7 days after a confirmation from studio mhl. 
All returns/ exchanges should be in new, unused condition. Shipping and handling charges are non-refundable.
Shipping charges on returned items are at the customer's expense. 

Privacy:

Your privacy is respected. The information given to place an order is only used for the purposes of processing and shipping your order and will be under no circumstance be sold, disclosed to any third party.
Because Paypal handles all payments your creditcard details won't be visible to DORA.

Chamber of Commerce: 56967942

VAT Number: NL1984.4410.2B01